Our Commitment
We want you confident in every VAINO purchase. If something isn’t right, we’ll make it right.
Exchange Policy
We offer size exchanges within 3 days of delivery. Items must be:
- Unworn and unwashed
- In original condition with tags attached
- In original packaging
To initiate an exchange, contact us via WhatsApp with your order number and reason for exchange. We’ll arrange pickup and send your replacement once we receive the original item.
Refund Policy
Refunds are processed for:
- Manufacturing defects
- Wrong item delivered
- Damaged goods received
Refunds are issued to your original payment method within 5-7 business days after we receive and inspect the returned item.
Non-Returnable Items
Items that have been worn, washed, altered, or damaged by the customer cannot be returned or exchanged. Sale items are final sale unless defective.
Defective Products
If you receive a defective item, contact us within 24 hours of delivery with photos. We’ll arrange a replacement at no additional cost.
PAYMENT
Cash on Delivery (COD)
VAINO operates exclusively on Cash on Delivery. Pay when your order arrives—no advance payment required.
How It Works
- Place your order on vaino.pk
- Receive order confirmation via SMS/WhatsApp
- Our courier delivers to your address
- Inspect your package
- Pay the courier in cash
Order Confirmation
After placing your order, our team will call to confirm your details before dispatch. Please ensure your phone is reachable.
Payment Amount
Pay the exact amount shown in your order confirmation. Couriers do not carry change for large denominations—please have the correct amount ready.